Terms of Service

1. Acceptance of Terms

By downloading, installing, and using the Claro AI mobile application and/or website (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use our Service.

These Terms apply to all users, including those who contribute content, information, and other materials to the Service.

2. Service Description

2.1 What We Provide

Claro AI is a health and fitness tracking application that provides:

• Advanced AI-powered food analysis and nutritional tracking
• Body composition analysis through photo capture and assessment
• Weight and health metrics tracking
• Integration with your device's health platform
• Personalized health recommendations

2.2 Service Availability

We strive to maintain 99.5% uptime but do not guarantee uninterrupted service. We may perform maintenance, updates, or improvements that temporarily interrupt service. We will notify users of planned downtime when possible.

2.3 User Requirements

To use Claro AI, you must:

• Be at least 13 years old (or older if required in your jurisdiction)
• Have parental/guardian consent if you are 13-18 years old
• Have a valid Google account for authentication
• Use a compatible iOS device running iOS 17 or later
• Maintain accurate account information

3. User Rights & Responsibilities

3.1 Your Responsibilities

You agree to:

• Use the Service only for lawful purposes
• Not reverse-engineer, decompile, or attempt to access source code
• Not use the Service to develop competing applications
• Maintain confidentiality of your login credentials
• Report security vulnerabilities responsibly
• Not engage in harassment, abuse, or harmful behavior
• Not attempt to gain unauthorized access to systems
• Comply with all applicable laws and regulations

3.2 Prohibited Activities

You may not:

• Use the Service for commercial purposes without authorization
• Scrape, crawl, or automatically collect data from the Service
• Transmit viruses, malware, or harmful code
• Interfere with Service infrastructure or operations
• Impersonate others or misrepresent identity
• Share or distribute others' health data without consent
• Violate intellectual property rights
• Engage in fraud or deceptive practices

3.3 Your Rights

You have the right to:

• Access and manage your personal health data
• Export your data in machine-readable format
• Delete your account and associated data
• Opt-out of non-essential communications
• Request corrections to your data

4. User Content & Intellectual Property Rights

4.1 Your Content

By uploading photos, health data, or other content to Claro AI, you retain all ownership rights to your content. However, you grant Claro AI a limited license to:

• Store and process your content to provide services
• Analyze images using AI to provide nutritional/health insights
• Create backups for data preservation
• Display your content within your account

4.2 AI Processing & Data Usage

When you upload food or body scan photos:

• Images are processed by our AI engine for analysis only
• Images are NEVER used to train our AI model or for any other purpose
• Your photos and data do not improve our algorithms or contribute to model development
• Images are deleted from processing systems after analysis
• Analysis results are stored securely on your account

4.3 Service Content

All content provided by Claro AI (including interface design, text, graphics, photos) is protected by copyright and intellectual property laws. You may not:

• Copy or distribute Service content without permission
• Use content for commercial purposes
• Remove copyright or proprietary notices
• Modify or create derivative works

4.4 User-Generated Content

You are solely responsible for content you create, upload, or transmit through the Service. Claro AI does not endorse user content and is not liable for its accuracy or legality.

5. Medical Disclaimer

5.1 Not Medical Advice

The information, recommendations, and analyses provided by Claro AI are for informational and educational purposes only. They are not medical advice and should not be relied upon for medical decisions.

5.2 Consult Healthcare Professionals

Always consult with qualified healthcare professionals (doctors, nutritionists, etc.) before making health decisions based on Claro AI data. This includes:

• Starting new exercise programs
• Changing diet or medication
• Making health treatment decisions
• Interpreting health measurements

5.3 AI Analysis Limitations

Our AI-powered analysis has inherent limitations:

• Food identification may be inaccurate or incomplete
• Calorie estimates are approximations, not precise measurements
• Body composition analysis is based on visual assessment
• Results may not account for individual metabolic factors

5.4 Not a Medical Device

Claro AI is not FDA-approved as a medical device and does not diagnose, treat, prevent, or cure any disease. Use at your own discretion and risk.

5.5 Emergency Services

If you are experiencing a medical emergency, call 911 or your local emergency services immediately. Do not rely on Claro AI for emergency assistance.

6. Limitation of Liability

6.1 Disclaimer of Consequential Damages

To the maximum extent permitted by law, Claro AI shall not be liable for:

• Indirect, incidental, or consequential damages
• Lost profits, data, or business interruption
• Personal injury or property damage
• Damages arising from health decisions based on our data

6.2 Limitation of Total Liability

Claro AI's total liability for any claim shall not exceed the amount you paid for the Service (if any) in the past 12 months.

6.3 Exceptions

These limitations do not apply to:

• Deaths or personal injuries caused by negligence
• Fraud or willful misconduct
• Violations of consumer protection laws

7. Warranty Disclaimer

7.1 "As-Is" Service

Claro AI is provided "as-is" and "as-available" without warranties of any kind. We disclaim all express and implied warranties, including:

• Merchantability or fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, completeness, or reliability of data
• Compatibility with specific devices

7.2 Data Accuracy

While we strive for accuracy, we do not guarantee:

• Food identification accuracy
• Nutritional data precision
• Body composition assessment accuracy
• Health metric reliability

7.3 Third-Party Services

Claro AI integrates with third-party services (Google, Firebase, Apple HealthKit). We are not responsible for:

• Service interruptions or failures
• Data loss from third-party services
• Changes to third-party APIs or terms
• Third-party security breaches

8. Termination of Service

8.1 Termination by You

You may terminate your account anytime through the app Settings. Upon termination:

• Your account will be deactivated immediately
• Your data will be deleted within 30 days
• Backup copies will be purged within 90 days

8.2 Termination by Claro AI

We may terminate or suspend your account if you:

• Violate these Terms
• Engage in unlawful or harmful activities
• Repeatedly violate our policies
• Interfere with service operations

We will provide notice before termination except in cases of serious violations.

8.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• You remain liable for outstanding obligations
• Certain provisions survive termination (limitations of liability, IP rights)

9. Changes to These Terms

9.1 Right to Modify

We may modify these Terms at any time. We will notify you of material changes by:

• Email to your registered account email
• In-app notification with prominent display
• Updated "Last Updated" date on this page

9.2 Your Acceptance

Your continued use of Claro AI after changes constitutes acceptance of the modified Terms. If you do not agree with changes, you may delete your account.

10. Contact & Dispute Resolution

10.1 Contact Information

For questions about these Terms, contact:

• Email: support@claroai.app
• Legal Email: legal@claroai.app
• Address: Claro AI, [Your Address]

10.2 Governing Law

These Terms are governed by applicable law. For EU residents, GDPR and relevant data protection laws apply.

10.3 Dispute Resolution

Before initiating legal action, we encourage you to:

1. Contact us with the issue
2. Attempt informal resolution within 30 days
3. Escalate if necessary

10.4 Class Action Waiver

To the extent permitted by law, you agree that disputes shall be resolved individually, not in class actions or representative proceedings.

10.5 Arbitration

Disputes may be subject to binding arbitration rather than court proceedings. This will be specified in your jurisdiction's applicable laws.

These Terms of Service are effective as of January 2024 and were last updated on January 2024.
For the most current version, please visit our website.

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